Grrr

Having major issues with AOL at the moment - time lag faults, connectivity issues so am trying to change to Sky Broadband but AOL are not playing ball. I need a MAC code from them before I can switch and they promised me faithfully they would email it to me and I am waiting and waiting and thats when I can flipping get on line to check! It seems a lot of their broadband customers are having the same problem. They seem arrogant and rude and I don't appreciate paying national rate call charges while waiting forever for them to offer mediocre "loyalty packages" (I can get 4x better package from Sky for the same price they were offering which I add is £8 a month less than what I pay now!

Just sent them (AOL) a nasty email threatening to take them to OFCOM.

Just a message that British (or should that be Indian) Gas should take heed of. Customers vote with their feet.